"Poor GP service"

In my experience my local GP practice has some awful GP’s and reception staff. One GP in particular has a shocking attitude and I feel looks down at their patients like they are dirt. They have no manners and lack empathic understanding of patients needs. I find that the reception staff behave like tyrants and are so abrupt and obnoxious I actually dread having to communicate with them. Repeat prescriptions take 3 days+ to do as opposed to the requested 2 day notice and good luck trying to get them to answer a phone!

Conversely, other doctor's are superb and a credit to their profession. So, what’s gone so badly wrong with the other staff?? The practice manager surely has to address the poor standards at the Health Centre!!