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"Caring Adult Psychological Therapies"

About: Community Mental Health Services Falkirk Community Hospital / Woodlands Resource Centre

(as a service user),

I can’t find the words to describe my gratitude for this service.  I began attending aged 49 with 40 + years of traumatic events that I had buried deep away and then menopause had tipped me over the edge and brought it all to the surface.  I struggled every day with the simplest of tasks and felt overwhelmed to the point of incapacity and felt I was slowly losing more of me each day.  I felt hopeless and helpless and didn’t want to communicate or have any contact with anyone, I wanted to be alone in my bedroom most nights.  

This is where Jenny comes in.  She straight away put me at ease and I felt I could tell her anything.  Very quickly  she had me down to a tee and it felt like she knew me better than I knew myself.  Her caring manner professionalism and intuition were first class and whilst I knew the journey was going to be excruciatingly difficult, I knew it was going to be okay in the end because I trusted her completely and knew I was in safe hands.

 She was always caring compassionate and  understanding and never pushed too far but also knew when to accelerate when needed.  Sometimes I felt she had a crystal ball because she always “just knew” and would say the right thing.  

Fast forward 18 months and I feel like a new person.  Everything in my life is better because I am better and that’s all thanks to Jenny.  No more isolating myself to avoid people, a lot less aches and pains because my body isn’t stiff from anxiety and stress, I have found out I quite like myself and feel very proud of myself instead of feeling disgusted by myself and feeling unworthy of my place on earth.  My whole outlook has changed and my coping capacity is humongous now.

I will practice self care regularly and check in with myself on a regular basis.  I wish I had done this sooner but better late than never and they do say life begins at 50; mine certainly has thanks to Jenny.  

I do hope Jenny’s manager will see this.  I am sure she already knows what a superstar she has in Jenny but I honestly cannot find the words to explain the difference she made in my life and in turn all my families life as I know they are so happy with the better improved version of me they have now, so please praise her as highly as you can, she is worth her weight in gold.

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Responses

Response from Sally Rankine, NHS Forth Valley 2 years ago
Sally Rankine
NHS Forth Valley
Submitted on 01/12/2021 at 15:20
Published on Care Opinion at 16:22


Hi Perjt57,

Thank you so much for taking the time to write this feedback. I am delighted to hear that you have found Jenny's support so helpful. I am keen to pass your thanks on but as we we have a few Jenny/Jennifer's in the department I wonder if you are able to let me know which one.

Once again thank you for taking the time to post.

Sally Rankine

Head of Adult Mental Health Psychology

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Perjt57 (a service user)

Hi Sally. Thank you for acknowledging my feedback. I apologise as I tried to add the bungalows in Larbert as location. Thank you.

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