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"Vaccination experience was good but needs thought through"

About: NHS Forth Valley / Covid 19 Vaccination Programme

(as a service user),

I visited the Vaccination base today at the Community Hospital in Forth Valley. I have nothing but praise for the efforts of the staff today but a couple of things could be better.  There were a large number of people queuing and it seemed it was a mixture of people with appointments and walk-ins. Not sure that this is the most efficient method especially when people who have appointments may have work etc to return to. 

When queuing, people are called forward to head up the stairs to the second floor. Today however too many people were allowed through which caused many of us to have to queue in the stairwell before reaching the hallway. This is not safe from a mobility point of view but worse, the stairwell has no ventilation and also has people passing going back down stairs. Surely this isn't a good idea especially given the "space" advice from government and did make me feel slightly anxious.

I am very thankful for the efforts our health service are making to make sure we can be vaccinated. A few tweaks and it would be perfect. 

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Responses

Response from Jillian Taylor, Head of Service/Chief Nurse for Universal Children's Services, Women,Children & Sexual Health, NHS Forth Valley 3 years ago
Jillian Taylor
Head of Service/Chief Nurse for Universal Children's Services, Women,Children & Sexual Health,
NHS Forth Valley
Submitted on 30/11/2021 at 16:34
Published on Care Opinion on 01/12/2021 at 09:18


Thank you for sharing your experience and I apologise that this was not as you expected. I wish to reassure you that we have guidance in place on the management of queues on site. It does however sound like something has gotten in the way of this being adhered to. I will ask the clinical leadership team to reiterate with staff the importance of following all guidelines at all times.

Sorry again and thank you for taking the time to provide us with this feedback.

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