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A&E staff & paramedics

Posted By Boatie

"A&E staff & paramedics"

About: Bassetlaw Hospital / Accident and emergency East Midlands Ambulance Service NHS Trust / Emergency ambulance

(as a service user),

Several months ago I was taken to A&E by two lovely paramedics. Sadly I don’t know which service they belonged to. They could have been annoyed with me for wasting their time, as I’d accidentally taken an overdose when being under a lot of stress, but they were friendly and unjudgemental. The A&E staff were the same. They all treated me with respect and were caring and friendly. I really appreciate this and am very grateful for their care. Thank you to all of you. 

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Responses

Response from East Midlands Ambulance Service NHS Trust 3 years ago
East Midlands Ambulance Service NHS Trust

Submitted on 11/03/2022 at 14:04
Published on nhs.uk at 14:05

Thank you for taking the time to share your experience. We are so pleased to hear that you found the attending staff friendly and non judgemental, treating you with respect, as they cared for you. If you are able to, we would appreciate you sharing your comments with our Patient Advice and Liaison Service (PALS) team, with as much detail as you can (e.g. date, time and location), so that they might identify the crew. You may contact them via telephone on 0333 012 4216 10am-2pm weekdays (or leave a voicemail if you wish) or email emas.pals@nhs.net. We would very much like to ensure your kind compliment reaches the attending staff. Best wishes, Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service

Update posted by Boatie (a service user)

Thanks for your response. I have emailed the address you gave.

Best wishes.

Response from David Purdue, Director of Nursing, Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust 3 years ago
David Purdue
Director of Nursing,
Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust

Submitted on 14/03/2022 at 11:19
Published on Care Opinion at 14:31

Thank you for taking the time to share your experience. I am pleased that our staff showed you compassion and treated you with respect.

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