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Completely unavailable to Patients

Story from nhs.uk

"Completely unavailable to Patients"

About: Vale Medical Centre

I've tried called many time since joining this GP and have waited on average 50 mins before I was able to speak to a receptionist. Once connected the receptionist is unable to book any appointments or help at all.

I need to speak to a doctor for 10 minutes in regards to a life-long condition I have and this has been impossible. I understand that the corona-virus pandemic has caused problem but how is it possible that at 8AM when I call there's a line of 45 other people, likely suffering in a similar situation as me, desperately trying to get a hold of a doctor for just 10 minutes.

Furthermore every time I call, I am recommend to use their online services (NHS App, PatientAccess, AskFirst) and these app never provide any appointments either. Its an impossible situation.

This is terrible and needs to be resolved as soon as possible. Worst GP service I have ever used.

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Responses

Response from Vale Medical Centre nearly 2 years ago
Vale Medical Centre

Submitted on 28/04/2022 at 15:47
Published on nhs.uk at 17:19

Dear Patient - I am very sorry to hear about your disappointment. We have increased our capacity as well as the number of lines. Unfortunately there has been also an increase of the number of patients calling after the restrictions were lifted. We are trying our very best to meet our patients needs so that patients can be seen as as soon as possible. If you would like to discuss this in more detail please do contact us on 02082914777. Vale Medical Centre

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