Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Made me feel very comfortable

Posted By Alexrmw

"Made me feel very comfortable"

About: University Hospital Hairmyres / Day Surgery

(as the patient),

Met Sharon and came in, I was put at ease straight away, Sharon was funny and made me feel very comfortable and explained what was going to happen. After I went to procedure, the surgeon took time time on the procedure and how long it was going to be, even the girls in surgery was first class. The student Sam I had excellent communication when coming back to day surgery unit with Sharon. Full of admiration for all the staff and everyone I met today

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lesley Mallon, Risk Management Facilitator, University Hospital Hairmyres, NHS Lanarkshire 3 years ago
Lesley Mallon
Risk Management Facilitator, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 29/11/2021 at 16:18
Published on Care Opinion at 16:18

picture of Lesley Mallon

Dear Alexrmw

Thank you for taking the time to feed back to us about your experience with staff at the Day Surgery Unit at University Hospital Hairmyres, when you recently underwent surgery.

I am delighted you had such a positive experience and witnessed the extraordinary care our teams deliver every day. I was particularly pleased to read of the high level of communication displayed, as well as the humour, which definitely helps with any anxiety our patients may have prior to a procedure!

Your feedback will give the team a much needed boost and I will be sure to feed this back to them.

I hope you are recovering well.

Lesley

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k