This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"My discharge from the hospital"

About: Cloughreagh House Craigavon Area Hospital / 2 North Respiratory medicine

(as a service user),

I had been in Craigavon Area Hospital for 3 1/2 weeks having tested positive for COVID after being there for 12 days. Upon my completion of isolation there I was discharged, being told I was going to Lurgan hospital on the Friday morning. On the Friday morning I was wheeled to the door of the COVID ward to meet my transportation.  The ambulance men then told me I was for Cloughreagh House in Bessbrook.  I did not say anything as I was so far through mentally having been told so many different things.  Upon arrival at Cloughreagh I was met by staff and made very welcome. My time at Cloughreagh has been good. I was encouraged to do things for myself and given the time to do so. Staff were always on hand to help and because of that I progressed well. The Trust did me a favour by sending me to Cloughreagh even though it was about 30 mile from family..

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Kate McBeth, Residential Care, Older People's Division, Southern Health & Social Care Trust last month
Kate McBeth
Residential Care, Older People's Division,
Southern Health & Social Care Trust
Submitted on 06/12/2021 at 15:39
Published on Care Opinion at 15:59


Thankyou so much for your positive feedback, I am glad you found your time in Cloughreagh House to be beneficial in aiding your recovery. I have passed on your feedback to the staff team and we would all like to wish you the very best for the future.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Tierna Armstrong, Head of Day & Residential Care, Older People's Division, Southern Health & Social Care Trust last month
We are preparing to make a change
Tierna Armstrong
Head of Day & Residential Care, Older People's Division,
Southern Health & Social Care Trust
Submitted on 07/12/2021 at 08:33
Published on Care Opinion at 09:35


picture of Tierna Armstrong

Thank you for sharing your story. I am pleased to read about your recovery and the contribution of the Residential Care team in aiding this. Your experience regarding the communication issues regarding your hospital discharge have been discussed with the Manager. I have asked her to explore this further and consider the steps that can be taken to support and improve discharge communication processes and information sharing with Patients discharging from hospital to the Residential Homes. Your continued input and feedback will be very valuable and the Manager will be in touch with you to share some of our ideas to develop and improve this area and seek your involvement.

kind regards, Tierna Armstrong

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k