"Making an appointment at a GP"

I suspect my son has worsening conjunctivitis and a cold and I felt that I would like some advise regarding his eyes as I felt they were getting worse rather than better. I phoned to make an appointment, over the phone, with the ANP. The staff member who answered told me that I needed to book a PCR test and go to the pharmacist (in person). I said that I did not feel he warranted a PCR test (he does have a cough but is generally unwell with a runny nose and he would not tolerate a test etc so only wanted advice with his eye condition). I was told that I would need a PCR test before a GP would see him. I queried whether this was appropriate because I was informed that all appointments were telephone consultations and what would happen in the event of a patient requiring urgent treatment. A PCR result takes 24- 48hrs. They then informed me that it may affect the prescription. However, this does not make sense for the advice given to me. I was told to see a pharmacist in person to receive a prescription without the result. The fact that I could not speak to a GP over the phone does not indicate good patient care cohesive of a Covid policy for the community. I understand the need for PCR tests but this is not required in my son's case as he is isolating at home with me and the result would not change his treatment. I understand why some people believe GPs are not willing to see patients after this conversation. 

Reception