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"My lovely uncle’s short stay"

About: Torbay Hospital / General medicine

(as a relative),

My lovely very poorly Uncle was admitted to Turner Ward as an emergency admission 

Even tho I was only his niece I was allowed free visiting and was welcomed even very late in the evening 

Without exception the nurses were quite wonderful , he always looked comfortable . If he became restless they were straight there to alter his medication if needed or to change his position in the bed. 

The nurses also asked me what he was like as they had only seen him semi conscious and unable to respond to them . 

While with him they all talked to him explaining what they were going to  do even tho he seemed to be unconscious. 

They also looked after my sister and myself when we came to sit with him and his sons and daughter in law

It was always hard to leave him but I felt confident every time I did that he was in very good caring hands .

I was very sad that he could not have been at home for his last days but it would have not have been possible to keep him stable and comfortable at home after what happened to him so it really helped so much especially now thinking back over his short time in hospital on Turner Ward , of the wonderful nursing care he received night and day as we had met both his day and night nurses. 

Also I was told that no patient or member of staff had had covid.The precautions taken before we entered the ward were very reassuring , so were the instructions before we entered the hospital. 

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Responses

Response from Torbay Hospital 3 years ago
Torbay Hospital
Submitted on 02/12/2021 at 09:45
Published on nhs.uk at 12:43


Dear Patient

Thank you kindly for taking the time to share your thoughts and experience with the NHS website reviews. Your input is very important and held in high regard. We monitor the standards of the services and one of those ways is based on what patients and families suggest in writing or put forward in their reviews online. It is most important that we better our services where needed, therefore, your input it very much appreciated. It is extremely refreshing to have such praise for the wonderful staff who took such care with your uncle. I can assure you that your kind words will be passed on to the team involved with your uncles care. Once again, thank you.

Regards

Dione - Patient Safety and Experience Officer (PALS)

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