"Fantastic care, but lack of communication at times"

On Saturday afternoon we attended a&e with our daughter. She had a really bad chest infection, she was in a lot of pain and was having some problems with her breathing. She was admitted for IV antibiotics and we stayed in hospital for 2 nights.

Our care in A&E was fantastic, every doctor and nurse was wonderful and reassuring and took the time to talk to our daughter and not just me! Can I say that Niamh a student nurse was amazing - so reassuring and I’m sure she will make a fantastic nurse! 

We were taken to ward 2C, where again I couldn’t fault the care and then onto ward 3C. I am really grateful to all of the staff for their care and attention but in particular Dr Majid, she explained everything so clearly to us and went over and above to find out what was happening with our daughter's care and discharge - thank you so so much!

The only thing that was frustrating was at times the lack of communication. There was a lot of time where we didn’t know if she was staying or going home and our questions couldn’t be answered. Which was really difficult when you have a 5 year old really upset and distressed. If you say you’re going to come back and talk to parents please please try and do that. I completely understand that everyone is rushed off their feet but it does go a long way.