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"Our experience in Neonatal"

About: Craigavon Area Hospital / Neonatal Unit

(as a staff member posting for a patient/service user),

We were admitted to CAH neonatal unit after being transferred with our baby from a different hospital. He started to vomit up bile like fluid and then sadly we found out he was septic. We have been here since last Friday. We can’t fault the staff one bit, the information they provide, how they treat you, the whole experience has been so good. The HCAs, nurses, doctors, domestic staff have all been amazing. We felt so confident in the staff we did not worry at all about having to leave our baby here over night if we had to make a trip home. We don’t live close but the staff did all they could to make this as easy on us as possible. I wanted to express milk for my baby and gaining access to the ward was very easy when dropping this in at night. It was always welcomed by the staff no matter the time. This is so important because as a first time mum I feel like I am doing my best and my part by expressing milk for my baby, it means a lot to me. The room we are in at the minute called the transitional room is fantastic as it is very private. It has been a lovely experience.

I would have loved to be able to do more skin-skin time but you can see with pressures on the staff at the minute and the little space they have to work in, it isn’t always possible but they do what they can with what they have. That would be something I would say is the ward is amazing but they could do with more space and I think the staff wish that too. The ward is always clean it is spectacular, it couldn’t be any better. The staffs are so great; they always explain things in a way we understand. They show love to your baby in the same way we would and care so much you can just tell.

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Response from David Grier, Consultant Paediatrician, Craigavon Neonatal Unit and Blossom Children's Centre, SHSCT 2 months ago
David Grier
Consultant Paediatrician, Craigavon Neonatal Unit and Blossom Children's Centre,
Submitted on 19/11/2021 at 16:15
Published on Care Opinion at 16:15

Thank you so much for this lovely feedback. It sounds that you had a very worrying time with your little boy and I'm glad that the neonatal staff have been so welcoming and approachable and were able to explain his problems and update you about his progress.

Your feedback about skin-skin time is very helpful. We know that this is so important to babies and their parents and we should endeavor to facilitate it as much as possible. I will see if anything could be done to improve this.

I wish you and your little boy all the best, David

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Response from Bernie McGibbon, Head of Service, Acute Paediatrics, Southern Health and Social Care Trust 2 months ago
Bernie McGibbon
Head of Service, Acute Paediatrics,
Southern Health and Social Care Trust
Submitted on 22/11/2021 at 09:28
Published on Care Opinion at 09:28

Dear Chlst75 Thank you for sharing your experience of the neonatal unit. I am so glad you are included and facilitated in so much of your Son's care and kept up to date. The staff are an amazing team and I do know they have the parents concerns and needs as well as those of the babies at the core of everything they do.

They will certainly take on board your comment about the skin to skin contact.



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