This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Recovery from serious injuries after a road traffic accident

Posted By Pegasue63

"Recovery from serious injuries after a road traffic accident"

About: Dumfries & Galloway Royal Infirmary / Accident & Emergency Dumfries & Galloway Royal Infirmary / Physiotherapy Dumfries & Galloway Royal Infirmary / Trauma & orthopaedics

(as a service user),

I was taken by ambulance to Dumfries Royal Infirmary which is my local hospital. This happened last July. I was conscious but very frightened. I feel I was taken very good care of, and find now myself recovering beyond expectations. In the hospital I was treated with care and respect as well as medical expertise. The staff, though obviously short in numbers and overworked, was kindly and supportive . Being seen and followed by a trauma specialist helped me feel stronger. I was also pleasantly  surprised by the food,  in particular the salad plates which were fresh and plentiful. When I was moved into the physio ward, I found myself in a room with a large window looking out onto a green hillside. I found the hospital on the whole clean.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Alexis Brain, Patient Experience and Safety Manager, Patient Experience, NHS Dumfries and Galloway 2 years ago
Alexis Brain
Patient Experience and Safety Manager, Patient Experience,
NHS Dumfries and Galloway

Submitted on 20/11/2021 at 08:56
Published on Care Opinion at 08:56

Dear Pegasue63

Thank you so much for taking the time to share your feedback with us. I am delighted to hear that you found the care and treatment provided by our amazing teams to be so positive at a time that must have been extremely frightening for you and your family. Our teams work hard every day to provide high quality care and they will be thrilled to hear that you have had such a positive experience, at a time when you really needed them.

I will ensure that the teams are made aware of your lovely comments, and I know at this really busy time, it will lift their spirits and help them to keep doing what they do best in providing super care for their patients.

Thank you for your kind comments on our catering services and our hospital environment. The teams who provide the meals and keep our hospital so beautifully clean will be delighted to hear your lovely praise.

I am so happy to hear that your recovery is going well and wish you all the best for the future, thank you again for taking the time to share your story

Kind regards

Alexis

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k