"Impossible to work with"

About: Trinity & Bowthorpe Medical Practice Trinity & Bowthorpe Medical Practice Norwich NR2 2BQ

Posted via nhs.uk 3 years ago

‘Too busy administering [routine] flu jabs’ was the response when I needed to book in an appointment to change a dressing, even though I gave them 24 hours notice and a further 36 hour timeframe to fit me in. Poor use of resource / capacity planning, not customer centric, difficult to communicate with.

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Trinity & Bowthorpe Medical Practice

Submitted on 22/11/2021 at 13:14

Published on nhs.uk at 19:56

Thank you for submitting your feedback. I understand that your concern has been dealt with in-house with the Practice Manager and I hope that you are happy with how it was resolved. If this is not the case please contact the practice via our feedback form on our website.

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