This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"My colonoscopy"

About: Forth Valley Royal Hospital / Endoscopy and day care

(as the patient),

My first colonoscopy appointment was cancelled due to my temperature being too high, it was 37.7 degrees and I’d had a negative covid test and self isolated as per the instructions. I had taken the mediprep which is not pleasant. Despite questioning the decision I was refused the colonoscopy.

My second appointment was given, I did everything to the letter again and when I got my temperature taken it was exactly the same as the one previously, however this time I was told I could have the surgery and the temperature I should be turned away is 38 degrees. Needless to say I am very angry that I had to go through the whole mediprep preparation, self isolation etc twice for no reason. I am a full time working, single parent so organising this was difficult enough once, never mind twice.

The actual procedure went smoothly, the medical  staff were fantastic. They explained everything in detail and answered and any questions I had. The two members of staff were lovely in the room with the surgeon. Genuine and caring is the only way I can describe them. 

My first experience was one of frustration which should never have happened, however the second experience was excellent and I can only thank the staff for the excellent care I received.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Michelle Gilbertson, Senior Charge Nurse, Endoscopy Department, NHS Forth Valley 2 months ago
We have made a change
Michelle Gilbertson
Senior Charge Nurse, Endoscopy Department,
NHS Forth Valley
Submitted on 26/11/2021 at 10:06
Published on Care Opinion at 11:17


First of all thank you for taking the time to feed back it is always appreciated. Also thank you for the positive feed back regarding the care that was given while you were actually in the department.

With regards to the temperature I am sorry to hear that you received conflicting information.

At admission there is a form to be filled out regarding having a swab, the result, isolation etc. Temperature is checked and if 37.7 or over procedure would not go ahead even if all other aspects have been followed, this is part of national guidance being followed. We really do not wish to not proceed after a patient has taken that bowel preparation.

However at your second appointment, as the temperature was the same a previous it shows that you probably naturally run at a higher temperature than the norm, that should be discussed with Endoscopist and procedure to go ahead. As you were given incorrect information regarding only not going ahead at 38 degrees I understand your frustration as having taken the bowel preparation twice. This has been taken forward to the team at our morning huddles and documented for all staff to see what had happened in your case. To ensure our patients are receiving the correct information and that they themselves understand the guidelines.

I would be happy to answer any other queries you may have.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k