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Telephone consultation

Posted By hamruniz

"Telephone consultation"

About: North Devon District Hospital / Urology

(as a service user),

The consultant listened and noted my story, told me what may be wrong, gave me practical advice and suggested an investigation + treatment plan in the shortest reasonable time.

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Responses

Response from Paula Howells, Senior Medical Secretary (Northern Services), Urology Team (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 2 years ago
Paula Howells
Senior Medical Secretary (Northern Services), Urology Team (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

I have worked in the NHS for over 35 years as a senior Medical Secretary in various specialties. I currently work in the Urology Department providing PA services to the clinical team.

Submitted on 15/11/2021 at 16:45
Published on Care Opinion at 16:45

picture of Paula Howells

Dear hamruniz

Thank you for leaving such positive feedback on your telephone consultation with the urology service. During the pandemic we have had to switch to mostly remote clinics with telephone and video appointments which is not always ideal but keeps the service running. I am so pleased you found your telephone consultation to be well received and you now have a treatment plan in place.

Thank you again for taking the time and trouble to leave your feedback and I will pass this onto the Urology team.

Kind regards

Paula

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