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No communication back to family

Posted By muxloe

"No communication back to family"

About: Leicester Royal Infirmary / Older people's healthcare

(as a friend),

Re my friend in ward 22 LRI. Been in hospital over 2 weeks no communication back to family. Man handled by security guards when visiting the toilet. Been waiting over a week to be sent to a care home.

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Responses

Response from University Hospitals of Leicester NHS Trust 2 years ago
University Hospitals of Leicester NHS Trust

Submitted on 17/11/2021 at 14:15
Published on Care Opinion at 14:15

Hello,

Thank you for taking the time to leave a review.

We are very sorry to read about your recent experiences at our hospital.

We would like to investigate this for you. In order for us to do this, we will require some further information from you.

Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you.

You can contact PILS using any of the following methods:

Free phone line: 08081 788337

(Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day)

Write to: Patient Information and Liaison Service

The Firs

C/O Glenfield Hospital

Groby Road

Leicester

LE3 9QP

Email: pils@uhl-tr.nhs.uk

Fax: 0116 258 8661

Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/

Kind regards,

The Communications Team

Leicester’s Hospitals

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