I have had a horrible experience trying and speak to a person in `Sydenham Green Practice. I have been trying for days and days. Today I called as advised at 8 am and was waiting for 38 minutes before being cut off. When I called again later - again automated service. And when I called at 11 a very unpolite receptionist told me that GPs should be contacted between 8 am and 10 am - sheer cheek of it!
When I told this person I want to complain they put me on hold and disappeared. I have a painful knee and need urgently to be signposted to an orthopaedic and don't even know if Sydenham Green has such doctors as I cannot speak to anybody. This has been going on from way before the pandemic and it is getting worse. `I don't see the point of this Sydenham Surgery if it is unaccessible and I want to know why there are so many receptionists in Practice and nobody picked up the telephone. I want to know whom to present my 38 minutes telephone bill of calling the practice today - who will reimburse me?
Also how can I get hold of any `GP in the practice - do they work at all ? My rating for Sydenham Green Practice is way below 0 - it is negative in every way - why are you wasting your patients time and NHS money? I will be checking if my story is on your website or whether you are going to hide it!
Appointments
In answer to your question - I do feel extremely unhappy and angry with Sydenham Green Practice reception and appointments system!
"Poor service re reception and appointments"
About: Sydenham Green Group Practice Sydenham Green Group Practice Sydenham SE26 4TH https://www.sydenhamgreenpractice.co.uk/
Posted by Practice patient (as ),
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