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Care Opinion

Thankful for the care received

Posted By MurrayB

"Thankful for the care received"

About: Royal Hospital for Children (Glasgow) / 23 Hour Unit ( Ward 1A) Royal Hospital for Children (Glasgow) / Accident & Emergency

(as a service user),

My child was sent to a&e on Monday with a swollen face. They wanted to operate so they had to fast from 10am.  We finally got sent upstairs at 11:45pm.  We were in ward 1A and the nurse ( I didn’t catch their name) was really angry with the fact they had fasted all that time without a drink so called downstairs.  They had an emergency come in so the operation was put off so they put my child on a fluid drip and also got us both toast and juice.

The operation was the next day.  They we really nice to my child and to myself.   Back on ward 1A they couldn’t be more caring while being soooo busy they didn’t have a minute to themselves.  The main nurse was was absolutely amazing, sharing stories with my child and being reassuring.  They question everything and nothing was too much for them to answer  I have never met such a nice nurse who actually remembered my child from a different ward when they were having epilepsy treatment. We couldn’t be more thankful with the care received, the nurses are honestly heroes.

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Responses

Response from Mandy Meechan, Chief Nurse, Paediatrics, Royal Hospital for Children 2 years ago
Mandy Meechan
Chief Nurse, Paediatrics,
Royal Hospital for Children

Submitted on 12/11/2021 at 12:18
Published on Care Opinion at 12:18

Dear MurrayB,


Sorry to hear you child had to be admitted for surgery following their attendance at our ED, I hope that they are doing better now and on the road to recovery.

Although there was a delay in your child being given fluids and with their operation, it was good to hear that this was rectified and your child was given some fluids and toast while they were waiting. It was also lovely to hear that you were not forgotten about and the staff ensured that you were also given something to eat and drink.

I will feed back to the ward 1A staff on your post and the positive experience you and your child had whilst you were there. I am sure the SCN and the staff will be delighted with your post, and to the staff member who remembered your child from a previous hospital stay will be delighted to hear they made such a reassuring impact with their story sharing to you and your child.

Thank you for sharing your post during what must have been a very stressful time for you and your child.

Best Wishes

Mandy

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