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Impressed by A & E/X-ray Experience

Posted By Jmum

"Impressed by A & E/X-ray Experience"

About: University Hospital Wishaw / Emergency Department University Hospital Wishaw / Radiology

(as a service user),

I  attended A+E with chest pain and palpitations last week and was extremely impressed by the care I recieved, even though the department was very busy. I was triaged by a lovely staff nurse, Lorna, who helped calm and reassure me as I was frightened and  upset.  Lorna then passed my care to another lovely staff nurse, Lynsey, who was also very caring and efficient.

I was reviewed by an excellent ANNP, Amy, who was empathetic,  knowledgeable but also reassuring.  Amy organised a chest xray which i got reasonably quickly and  a lovely radiographer called Helen was very kind, professional and caring during the xray process.

I knew both A+E and the XRAY dept were under a lot of pressure that morning but the staff remained calm and caring.

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Responses

Response from Sara Riddell, Deputy Radiology Service Manager, University Hospital Wishaw, NHS Lanarkshire 2 years ago
Sara Riddell
Deputy Radiology Service Manager, University Hospital Wishaw,
NHS Lanarkshire

Radiology Department Manager

Submitted on 10/11/2021 at 14:33
Published on Care Opinion at 14:33

Dear Jmum,

Thank you for taking the time to write about your experience. I'm sorry to hear you have been unwell and I hope your health is improving.

It is always lovely to receive such kind words and feedback for the staff. I will make sure your gratitude is passed on to the radiographer who attended to you for x-ray.

With warm wishes,

Sara

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