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"Sensitivity, skill and kindness."

About: Royal Infirmary of Edinburgh at Little France / Gynaecology

(as a service user),

I am 7 days after a hysterectomy in Edinburgh Royal Infirmary (ward 210) and I wanted to thank all the teams involved from the admin support staff who put up with so much (e.g. my anxious phone calls) under pressure , the surgical and anesthetic teams and of course the wonderful ward staff. 

From the start of my 'journey' everyone has been marvellous - the surgical team and anesthetists listened carefully to my special circumstances and complexities and were 'human' , attentive and approachable which made a huge difference . 

The ward staff were without exception kind and compassionate and nothing was too much trouble despite them obviously being very busy. In particular the students put in so much effort to be thoughtful and attentive.  Special mention to the young midwifery student who accompanied me to theatre so that I really felt I had a friend on my side ! Everything was dealt with with sensitivity, skill and kindness.

Thank you !

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Responses

Response from Louise Davies, Patient Experience Officer, Patient Experience Team, NHS Lothian 3 years ago
Louise Davies
Patient Experience Officer, Patient Experience Team,
NHS Lothian
Submitted on 16/11/2021 at 10:29
Published on Care Opinion at 10:29


picture of Louise Davies

Dear Sangje

Thank you for sharing your story with us and expressing your satisfaction with the care and treatment you received at the Royal Infirmary. It is truly heartwarming to hear that you felt so supported and well looked after by staff through what must have been a distressing time for you. I will ensure your kind comments have been passed on to those involved. Our staff always aim to treat patients with excellent care and compassion and they will be very grateful that you have taken the time to share this positive feedback.

Take care

Louise

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