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I will forever remember their kindness

Posted By Eenz

"I will forever remember their kindness"

About: Royal Victoria Hospital / Accident & Emergency Royal Victoria Hospital / Acute Stroke Unit

(as the patient),

I was admitted from ED in the early hours of the morning to ward 6E. I hadn't eaten and had no belongings work me as did not expect to be admitted. The training doctor that first came to ED was very pleasant and compassionate, she explained in great detail the reasons as to why I needed to be admitted. On arrival to ward 6e, the two nursing staff treated me like a relative that has came to stay in the middle of the night. One made me something to eat and the other made up my bed and got a phone charger so that I could keep in contact with my husband. They called regularly to check I was ok throughout the night.

The following morning, I was met with another nurse who again provided me with toiletries to wash, and food. The standard of care and compassion was exceptional across all groups of nursing staff within the ward and finally by the consultant Dr Roberts and his clinical team. They may not remember me, but I will forever remember their kindness.

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Responses

Response from Margaret Devlin, Service Manager, Division of Adult, Community and Older people, Belfast Health and Social Care Trust 3 years ago
Margaret Devlin
Service Manager, Division of Adult, Community and Older people,
Belfast Health and Social Care Trust

Submitted on 09/11/2021 at 17:30
Published on Care Opinion at 21:02

Dear Eenz

My name is Margaret Devlin and I the Service Manager for the Stroke Service in the Royal Hospital.

Thankyou for you lovely comments about the staff and how well you were cared for on admission. It is never easy being admitted to hospital especially as an emergency admission. I am glad the staff were able to get you settled and give you some food. Dr Roberts and his team will be very grateful for your kind words.

I hope you have recovered from your illness and are making good progress. I will share your experience with the team it is really important that they see such lovely comments.

Again thankyou for taking the time to write and tell us your experiences.

Margaret Devlin

Service Manager

Stroke Service

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Response from Linsey Sheerin, Divisional Nurse, Urgent and Emergency Care, Emergency Care, Belfast Health and Social Care Trust 3 years ago
Linsey Sheerin
Divisional Nurse, Urgent and Emergency Care, Emergency Care,
Belfast Health and Social Care Trust

Submitted on 11/11/2021 at 17:04
Published on Care Opinion at 17:04

Dear Eenz,

My name is Linsey Sheerin, I am the Service Manager for Urgent and Emergency Care at the Royal Victoria Hospital. Thank you for taking the time to share your experience on Care Opinion, I will ensure that it is shared with the team. The impact of such positive feedback on the team can never be underestimated.

Best Wishes

Linsey

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