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CT scanning & appointments desk

Posted By Gale 73

"CT scanning & appointments desk"

About: Northwick Park Hospital

(as the patient),

I had an appointment at 1.10 and having to travel some distance and potential for protestors on M25 I arrived an hour & a half early. I checked into the Desk and asked to speak to Rita to thank her for her help with emailing the blood test result. I took my seat and in no time at all I was called to have my canula put in. Less than 5 minutes later 

I was taken round for the procedure. The staff were most efficient and friendly at all times. With all the happenings in the last 18 months in the NHS I was most impressed. 10/10 for everyone and thank you.

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Responses

Response from Peter Hare, Patients Services Manager, London North West University Healthcare NHS Trust 3 years ago
Peter Hare
Patients Services Manager,
London North West University Healthcare NHS Trust

Submitted on 08/11/2021 at 13:29
Published on Care Opinion at 13:29

Dear Gale73

Thank you for posting here about your recent appointment with the CT scanning team.

It was great to hear that the team were able to accommodate you after you had attended early for your appointment and that you found the staff to be efficient and friendly.

I will be sure to share your kind words with the senior staff responsible for the CT team, so that they can be passed on to all of those working to look after our patients every day.

Thank you again for taking the time to write about the great care that you received.

Kind regards

Peter Hare

Patient Services Manager

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Response from Anjali Patel, Patient Experience Manager, London North West University Healthcare NHS Trust 3 years ago
Anjali Patel
Patient Experience Manager,
London North West University Healthcare NHS Trust

Submitted on 12/11/2021 at 13:54
Published on Care Opinion at 13:54

Dear Gale 73,

Thank you again for sharing your kind words about your recent experience at the CT department at Northwick Park Hospital

We were very happy to read that you were accommodated and felt well looked after.

We would be delighted to hear more about your feedback and would be grateful if you could contact our Patient Experience Team so that we can record your story. The contact details are:

Email: LNWH-tr.PATIENTEXPERIENCE@nhs.net

Tel: 020 8869 3638

We look forward to hopefully hearing from you where we can explain the patient story process in more detail.

Best wishes,

Leanne Fernandes - Patient Experience and Engagement Lead

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