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"My treatment at Recovery North"

About: Greater Manchester Mental Health NHS Foundation Trust / Adult mental health

(as a service user),

I have had some good time with the team. But I have had plenty of very bad ones, as their ability to keep their word with me has bordered on total incompetence in the duty of care! This is only been from certain members of staff. One in particular today when I asked them to stop shouting at me they said they weren't shouting, but the tonality of their voice was aggressive.  This was unsympathetic to where I was in my mental health today! this alone I find is totally unprofessional!

How many people have turned up for appointments and been told you haven’t got one or we will ring you back when you question me you’re the one that’s wrong not then because there’s no record of any call! I was asked to wait so I went to my car as I has to change due to my Incontinence! I was told I was never told to wait and it wasn’t going to be finished today assuming something else came up? This is always something that they come out with here and I’ve just gone oh can’t be bothered with him or her just got thrown to the back of the list?

After having so many untrue things told me about what they were going to do that never did I am hardly going to believe them in any shape or form!!! I do question am I the only one who has had this kind of thing or is it just that I am bordering on a bit obnoxious at times and obviously they have to deal with that and that is not good for them.  If it is rude I always apologize for that.

But I’ve always been in an awful lot of pain and one day it would be really nice to just get to the end of the list of problems when people assume they know what’s going on when they haven’t even asked? When your mental health is not right it seems a small issue to one person, but seems a massive problem to another! They just put you down as a troublemaker or is it wrong to ask for proper care? Is the fact that they are overworked and underpaid and don’t have enough resources an excuse to be rude because your face doesn’t fit? Manners and empathy don’t cost a lot.  Some of the nurses are lovely and will make an effort.  I hope this is true? I could run some but it won’t make any difference. One day it would be really nice when they say I’ll check the list and you know they will refer you to someone or whatever you and you actually see the results from this? Leave this to any of you make the effort to read it I love your replies.

He was to good to make me a drink not in his job description even so my hands were dead due to bad circulation. Other people have been quite kind in the past when I’ve been upset to do this!

I find my mental health a particularly difficult subject.  When I make the effort to verbalise this I’m always met with disappointment as I feel cut down. This is because my opinion is too obtuse to meet the requirements of your sociably acceptable guidelines. I was accused of being drunk last week and I haven’t drank for nearly 5 months.  I found this particularly disturbing as I’m in exceptional pain and take strong painkillers. I gave a list of my medication to one of the staff who wasn't interested  in it.

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Responses

Response from Terry Hancock, Patient Experience Manager, Mersey Care NHS Foundation Trust 2 years ago
Terry Hancock
Patient Experience Manager,
Mersey Care NHS Foundation Trust
Submitted on 18/11/2021 at 15:46
Published on Care Opinion at 20:38


Thank you for taking the time to provide feedback.

I am sorry to read of your negative experience of the Recovery Team at Claire House, Wigan.

As of 1 April 2021, this service has been provided by Greater Manchester Mental Health NHS Foundation Trust.

I will ensure that your feedback is passed to the Customer Care Team at Greater Manchester Mental Health.

The contact details for the Greater Manchester Mental Health Customer Care Team are:

Customer Care Team

Greater Manchester Mental Health NHS Foundation Trust

Trust HQ

Bury New Road

Prestwich

Manchester

M25 3BL

Telephone: 0800 587 4793 (freephone)

Landline: 0161 358 0600

Email: customercare@gmmh.nhs.uk

Kind regards

Terry Hancock

Patient Experience Manager

Mersey Care NHS Foundation Trust

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