"Overall my stay was OK"

I was admitted to MAU after a long wait in A&E the stay itself was okay, but a lot could have been better. The patients in the ward were lovely and friendly and to be honest made my stay bearable and less frightening.

Most of the staff were nice and helpful but some could have been a little better especially when there is no visiting so I was even more vulnerable and scared than normal,I know they are extremely busy and rushed of their feet and do a good job, but I think they should also remember to show some kindness and empathy towards their patients as I think sometimes they tend to forget. Over all my stay was okay but I was glad to get home.

I would like to give a big thank you to one nurse who was looking after me who was absolutely fantastic and so kind and caring. Nothing was any bother,  really went out their way to help me and I can’t thank them enough. Also there was another nurse who was brilliant as well, couldn’t do enough for me went out his way to help no matter how busy he was and his manners were impeccable such a lovely kind person . I would also like to thank the bank nurse who was very kind, found me sitting on the chair crying, helped me and listened to me. That small bit of kindness made such a difference. 

A thank you to everyone who helped.

Some of the other patients expressed that they weren’t happy either with some things either, so I was not the only one. It’s a great shame as it is a nice ward.