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Operation

Posted By grusrs36

"Operation"

About: Victoria Hospital / Day Intervention Unit Victoria Hospital / General Surgery

(as the patient),

Was advised to be in hospital for a specific time. Arrived at this time but wasn’t taken down for surgery until 3-4 hours later. Once back on the ward after surgery, I stated several times that I was hungry and would like a bit of toast or something. Not once was I offered a thing. I had to ask for water and painkillers. In my experience, shocking. 

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Responses

Response from Karen Peacock, Clinical Nurse Manager, Planned Care Directorate, NHS Fife 3 years ago
Karen Peacock
Clinical Nurse Manager, Planned Care Directorate,
NHS Fife

Submitted on 04/11/2021 at 14:18
Published on Care Opinion at 15:48

picture of Karen Peacock

Hi grusrs36

Thank you for taking the time to share your your experience on care opinion. I am sorry your recent hospital stay was a negative one. I would like to find out more about your experience, can you confirm the ward you returned to, this would enable me to share your feedback with them, alternatively you can phone me or email more details and I will look into this further. My details are 01592 643355 extension 28956 or my email address is karen.peacock@nhs.scot.

I look forward to hearing from you

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Update posted by grusrs36 (the patient)

I was returned back to the day intervention ward after the surgery.

Response from Siobhan Mcilroy, Head Patient Experience, Corporate Services, NHS Fife 3 years ago
Siobhan Mcilroy
Head Patient Experience, Corporate Services,
NHS Fife

Submitted on 05/11/2021 at 17:15
Published on Care Opinion at 17:15

picture of Siobhan Mcilroy

Hi grusrs36

Thank you for taking the time to share your feedback on Care Opinion. I am the Clinical Nurse Manager for that area and I am sorry to hear that your experience within Day Intervention was not positive. I would welcome the opportunity to discuss this further with you. Would it be possible for you to contact me? My telephone number is 01592 643355 Ext 20937 or you can email me at siobhan.mcilroy@nhs.scot. Look forward to hearing from you. Take care and I hope you are making a good recover. Siobhan McIlroy

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