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Fracture clinic

Story from nhs.uk

"Fracture clinic"

About: Wythenshawe Hospital

Unable to select fracture clinic from your list which doesn't even have outpatients listed. Attend 3 weeks ago in October. Since my operation I have moved to cumbria but have had to continue to see the consultant at Wythenshawe as he is pretty much the best in the country.

I have attend several times which involves a 3 hour drive to the hospital. My cast is removed and then my foot examined and a new cast put on. On my last visit I arrived at 8.30 for my 9am appointment. My cast was removed and I was sent to xray. This was completed in 15 minutes. I then waited for 5 hours to have my cast put back on. I was also supposed to have an iron on my cast to allow some weight bearing. The department didn't have any in stock. Then a three hour drive back.

This is a ridiculous wait. Shocking service. Can't wait to finish my follow ups so I can go to my local hospital. Because the staff in this department have no sense of urgency at all. Crazy when I could have been dealt with in about an hour.

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Responses

Response from Wythenshawe Hospital 3 years ago
Wythenshawe Hospital

Submitted on 12/11/2021 at 15:15
Published on nhs.uk at 19:39

Dear Mr Stanyer,

Thank you for taking the time to provide feedback on your recent experience at our Wythenshawe fracture clinic. We were very sorry to hear that you had such a long wait in fracture clinic and apologise for the delay in your appointment. Due to the number of patients in the clinic that day and a shortage of staff members we did unfortunately have a long wait for the treatment room. Ms Entwistle, Matron for Trauma and Orthopaedics offers her sincere apologies that you were not kept up to date regarding the waiting time for the treatment room. Ms Entwistle advises that unfortunately there have been some supply issues for the iron in casts to allow weight bearing. Ms Entwistle is working with the procurement team to try and resolve current issues around supplies in the department, which many departments and businesses are experiencing at present in the UK. Ms Entwistle will ensure your feedback is shared with the fracture clinic team. Should you remain dissatisfied and wish to discuss your experience further, please contact the Patient Advice and Liaison Service (PALS) at your earliest opportunity on telephone 0161 276 8686, or email pals@mft.nhs.uk quoting reference number PO21/0095 and they will do their best to address your concerns. The Patient Experience Team.

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