Text size

Theme

Language

"Waiting times"

About: Tameside General Hospital

Arrived approx 13.30 Sunday 31/10/21. The person I took was epileptic and also has Aspergers. They had bloods taken. Wait time showed approximately 6 hours. Waited almost 9 hours. Constant stream of ambulances during this time. Asked do an update at about 8pm and told delays with bloods doctors but nothing specific and could be some time. Sorry to say a few patients looked to be suffering in the waiting room and one elderly person violently vomited blood across the floor. A lot. Not sure why they had not been prioritised but they were quickly ushered through after that. Hard chairs, no drinking water available, empty vending machine. They should at least have some means of refreshments available. I will not knock the staff as all brilliant as usual. I wish that Government or whoever made decisions to close A&E's across the country and reduce staffing, finance, etc. were made to sit in these places to see what goes on. They don't. Our outcome was a good one. For some probably not so. Please consider at least proving free water as an alternative to paying extortionate amounts for vending. Not everyone has money. Also, more vending machines for food and snacks and pop for those more fortunate people. I did run to the main entrance to the shop but this was closed as was the Costa. I was told there was a hot food vending machine outside the restaurant (which was closed by this time) but it would not accept my card. So, really hungry and thirsty and still longer to sit and wait. Only water from the toilet sinks to drink. On a parting note, I would like to thank the staff and the NHS for their services and dedication.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Sue Rothwell, Assistant Chief Nurse, Corporate Nursing and Integrated Governance, Tameside and Glossop Integrated Care NHS Foundation Trust 3 years ago
We are preparing to make a change
Sue Rothwell
Assistant Chief Nurse, Corporate Nursing and Integrated Governance,
Tameside and Glossop Integrated Care NHS Foundation Trust
Submitted on 05/11/2021 at 00:48
Published on Care Opinion at 08:57


Thank you for sharing your experience with us. I am sorry that when you attended the Accident and Emergency Department you encountered delays and the reasons for this were not clearly communicated to you.

Please also accept my apologies that you were not able to obtain drinking water and that the vending machines did not have items you could access at the time. Water is available in the Department and staff are able to support people with this, and should have communicated this to people in the waiting area. I am sorry that this did not happen and we have shared your feedback with our Accident and Emergency Department and Estates teams for learning to help prevent similar situations from occurring.

I would like to assure you that work is ongoing to continually improve experience in the waiting area, including access to food and drink, but I recognise that on this occasion we did not meet your needs.

Thank you for your recognition of the dedication of our staff and services in the NHS, it is very much appreciated. If you would like to discuss your experience further please contact the PALS and Complaints team on palsandcomplaints@tgh.nhs.uk or 0161 922 4466 so we can provide further support and advice to you and your family.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k