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Lacking of support

Posted By Storms

"Lacking of support"

About: Change Grow Live / Inspire North & Central Lancashire

(as other),

Very disappointed and hurt by not being listened to from me as a long time user (expert) wishing my knowledge was more understanding and taken as a serious plead for the right help i knew was so important 

This was my experience I suffered when I achieved all goals and concurred my methadone program by reducing by two mg a month over a 12 month period at my request, but I was so shocked to be dismissed when I was no longer on their books and so desperately needed the after care which I feel is so critical when a person has achieved so much.

This was the treatment I received by the drug service (c.g.l.) at London road in Fleetwood Lancashire. Thanks for taking my concerns seriously as I would not like this to happen again to another person who may not be as strong in his mind as i have had to be. So many thanks 

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Responses

Response from Wendy Harker, Quality and Governance Lead, Lancashire, Change Grow Live 3 years ago
Wendy Harker
Quality and Governance Lead, Lancashire,
Change Grow Live

Submitted on 05/11/2021 at 16:40
Published on Care Opinion at 16:55

Hello Storms:

Firstly what an amazing result you have achieved with your own recovery. CGL do appreciate the time you have taken to express your thoughts and to raise your concerns, without the feedback from the very people who access our service then changes can not happen and improvements cannot be put in place.

I am available to listen to your concerns and would like to discuss them with you in more detail. Inspire have continued to work through the whole of the COVID pandemic, offering alternative options to maintain support to all who access the service and please be assured that Inspire in North & Central Lancashire do have support services, both digitally and face to face available and links in the community that can support "aftercare" and I would be happy to discuss the options with you.I would like to apologise that these options appear to have not been shared or discussed with you.

We also have a weekly service user forum which you could attend and speak with our service user reps. Please do contact myself or the Inspire service user involvement lead if you would like to discuss this.

Hope to hear from you and thankyou for your comments.

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Update posted by Storms (other)

My issues were mainly the waiting time of several days which is really bad - as we all know, when you need some help when ever your mental state starts to crumble, you can’t wait. You need that support as you are breaking, this is why there are sometimes casualties and there is no coming back from that sometimes, and no one wants that as an all we achieved scenario. If this can’t be addressed, then it’s a sad day for some of the people who really want to change, the best advice is ANY …

Storms

Response from Wendy Harker, Quality and Governance Lead, Lancashire, Change Grow Live 3 years ago
Wendy Harker
Quality and Governance Lead, Lancashire,
Change Grow Live

Submitted on 08/11/2021 at 10:38
Published on Care Opinion at 10:40

Hi Storms

Thanks for your reply: I have provided the number of the Fleetwood team who are more than happy to chat this through with you. The District manager of the Fleetwood and St Anne's service has been informed of your comments and if you would like to get in touch direct then please do call freephone 0808 169 8673 and ask for Ms Jo Boi or contact by email on Joanne.boi@cgl.org.uk. Also, as mentioned previously there is the weekly service user forum available for you to attend and we would like to invite you to one of the forums so please do contact the services freephone number and ask for the service user involvement lead Mr Lal Narayn-Singh who can provide all the details for you or contact via email at Lal.narayn-sing@cgl.org.uk.

Happy to discuss & Thanks again: Wendy Harker:

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