"Failure to liaise and update hospital records"

My mother who is in her 80's was admitted to Blackpool Victoria for 3rd time in 3 years, a fiasco each time with inadequate care save for the nursing support staff who did their best.

A catalogue of inadequacy followed not least after Blackpool Vic she was sent, after repeated insistence by me to Clifton as she became immobile due to failure to get her out of bed for 7 weeks having previously lived alone with a reasonable mobility baseline. Over and above that a scan revealed gall stones which did not trouble her. After discussing with a consultant from the gastro dept it was decided to leave well alone as opposed to subjecting to a laser procedure which she would not have endured. Per chance during a discussion at Clifton hospital that I instigated one Sunday re her progress, I was informed she was being taken by ambulance the following morning at 8 am for the gallstone procedure which we had specifically decided against following a conference with the consultant, who seemingly had at best omitted to put on her notes. I could go on and on about the catalogue of repeated errors. It was a shambles and a repeated deeply distressing experience.