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Unacceptable wait for phone to be answered

Story from nhs.uk

"Unacceptable wait for phone to be answered"

About: Medway NHS Foundation Trust

I have tried getting in touch with the breast screening department to make a screening appointment. I am a lady of 76, so do not get automatically called for screening.

It is not acceptable for an important cancer screening service, to not get an answer to my call. How many people will give up? When the screening is so important, prompt response is vital.

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Responses

Response from Medway NHS Foundation Trust 2 years ago
Medway NHS Foundation Trust

Submitted on 14/12/2021 at 07:18
Published on nhs.uk at 09:34

We are very sorry to hear that you had problems accessing the breast screening department. If you have any problems going forward please do contact our PALS Team on medwayft.pals@nhs.net and they will be able to assist you.

kindest regards

The Patient Experience Team

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