This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

My stay in hospital

Posted By coinqb87

"My stay in hospital"

About: East Surrey Hospital / Accident and emergency South East Coast Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

I was admitted via a and e following emergency 999 call from me. Paramedics were brilliant when they arrived and took the time to check me out thoroughly before taking me to hospital I.e ecg, blood pressure etc. They then took me to a and e. I didn't have to wait too long before I was trialed further.

I was in a lot of pain when I got there and the staff tried to cheer me up as much as they could. It would have been nice to have a regular supply of water as I was feeling so dehydrated. However I know how busy a and e are.

Once on the ward I felt more relaxed. All the staff on the ward were brilliant even when they were short staffed.

After my op I was having trouble sleeping and a staff member very kindly made me some toast and a cuppa. Much appreciated.

Thank you to all staff x

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Marie Clifford, Patient Experience Officer, South East Coast Ambulance Service NHS Foundation Trust 2 years ago
Marie Clifford
Patient Experience Officer,
South East Coast Ambulance Service NHS Foundation Trust

Submitted on 01/11/2021 at 10:00
Published on Care Opinion at 10:00

Thank you for your kind comments about the ambulance crew who attended you. I know that they would be delighted to see what you have said and would be grateful if you could contact us to give us further information so that we can identify who they were. We will then send them, and their managers, a copy of your message and it will also be placed on their personnel file. Our email address is pet@secamb.nhs.uk and our telephone number is 0300 123 9242.

I hope you are now feeling much better and I look forward to hearing from you.

Best wishes

Marie

Marie Clifford

Patient Experience Officer

South East Coast Ambulance Service NHS Foundation Trust

Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Divisional Chief Nurse for Medicine, Surrey & Sussex Healthcare NHS Trust 2 years ago
We are preparing to make a change
Surrey & Sussex Healthcare NHS Trust

Submitted on 22/11/2021 at 13:26
Published on Care Opinion at 14:23

Thank you for sharing your experience with, you raise an important point with regards to being offered water. We have seen a rise in demand and the Emergency Department has become a lot busier as a result we are increasing the hostess provision so to improve refreshments being offered to patients.

I hope you are making a good recovery at home

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k