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Exceptional treatment, care and dedication

Posted By romeoby94

"Exceptional treatment, care and dedication"

About: Lagan Valley Hospital / Radiology Lagan Valley Hospital / Urgent Care Centre Lisburn Royal Victoria Hospital / Ambulatory Care Centre Royal Victoria Hospital / Radiology The Ulster Hospital / Radiology

(as a service user),

I developed a very severe pain in my left shoulder in July. I contacted out of hours the next day and was told to take painkillers and contact my doctor. They prescribed stronger tablets, which were of little use. I went to L.V.H Lisburn the next day, where I had x rays and a blood test. 2 days later, they sent me back to A&E as a blood test was abnormal. L.V.H. sent me to Ulster Hospital Dundonald where I was admitted. I had XRAYS, ultra scan, and blood tests. I was then sent to R.V.H. Belfast at the end of the month, where I had MRI scan, CT Scan and heart scan. I spent 2 weeks in a ward on a drip 4 times a day. I also had a PICC line fitted. I was discharged in August with a bottle which delivered antibiotics over 24 hours. 

I attended the P.T.U. Clinic at R.V.H each morning to have the bottle replaced, blood sample taken and PICC line dressed. PICC line was removed later that month,  and I am now taking 8 tablets a day for 4 weeks.

During my time in Hospital and attending the P.T.U Clinic, I have had the most exceptional treatment from all Doctors, Nurses, and all staff. I would like to thank them all for their care and dedication.

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Responses

Response from Jane Sheridan, inerim service manager Ambulatory care/PTU/GPOOH and service improvement, Ambulatory care/PTU and GPOOH, BHSCT 2 years ago
Jane Sheridan
inerim service manager Ambulatory care/PTU/GPOOH and service improvement, Ambulatory care/PTU and GPOOH,
BHSCT

Submitted on 09/11/2021 at 12:48
Published on Care Opinion at 13:16

dear romeoby94

I am Jane the service manager for PTU and I would like to thank you for the positive feedback regarding PTU staff.

I will be forward this compliment to the staff and appreciate you took the time to do this.

many thanks

Jane

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Response from Jennifer Nicholson, Lead Nurse - Emergency Care, Emergency Medicine - A&E, South Eastern Health and Social Care Trust 2 years ago
Jennifer Nicholson
Lead Nurse - Emergency Care, Emergency Medicine - A&E,
South Eastern Health and Social Care Trust

Submitted on 10/11/2021 at 12:12
Published on Care Opinion at 12:12

Hi romeoby94

Thank you for your review of your care while in Lagan Valley and Ulster Hospital ED. Your kind comments about the care received from nursing and medical staff are very much appreciated. I will pass on your comments to them.

I hope you are recovering well.

Kind regards

Jenny

Interim Lead Nurse Emergency Care

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Response from Sean O'Conaire, Service Manager, Imaging, Belfast HSC Trust 2 years ago
Sean O'Conaire
Service Manager, Imaging,
Belfast HSC Trust

Submitted on 10/11/2021 at 21:14
Published on Care Opinion on 11/11/2021 at 10:31

Dear Romeoby94

thanks for taking the time to provide this very positive feedback. I'm delighted that you have had a positive experience throughout your journey in the various hospitals, wards, imaging departments, PTU etc. It is very important to know when things have gone well and I am very pleased to bring your feedback back to the Imaging teams in the Belfast Trust.

I wish you the very best on the rest of your journey

Kind regards

Sean O Conaire

Imaging Service Manager BHSCT

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