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Cataract

Story from nhs.uk

"Cataract"

About: University Hospital Aintree

Had small cataract for several months.

I know cataract removal can restore temporary loss depending on how long it’s been there.I use a wheelchair been seen by ophthalmologist when consultant neurosurgeon thought I had shunt problem.

Waiting times are as bad as they were for kidney sone surgery which was postponed 3 times.

I don’t care about the pandemic.If thishapebd before the pandemic it makes me feel like you have no tie for people with other needs.

I have epilepsy and hope it’s done as outpatient appointment.

I hated the time on the urology wards.Nurses didn’t care.Although nurses at night did.

You can’t leave a patient over 6 days with an unchanged urostomy bag and flange just because they would not do it.Please don’t keep me in hospital I don’t care about covid or the epilepsy!

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Responses

Response from University Hospital Aintree 2 years ago
University Hospital Aintree

Submitted on 30/11/2021 at 10:12
Published on nhs.uk at 19:16

Dear Ruth

Thank you for taking the time to share your experience, we always welcome our patients feedback. I am very sorry to hear that you are unhappy with the care you received in 2020 and that you are currently awaiting another procedure.

If you would like to discuss any aspects of the concerns you have raised please contact our Patient Advice and Complaints Team by emailing complaints@liverpoolft.nhs.uk or by calling 0151 529 2400.

You can also write to:

Patients Advice and Complaints Department

Aintree University Hospital NHS Foundation Trust

Lower Lane

Liverpool L9 7AL

Thank you

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