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"Caring ward 231 Royal Stoke University Hospital"

About: Royal Stoke University Hospital

My mother recently passed away on ward 231, I cannot express enough the care that the staff showed to my mother whilst on this ward, from the cleaners, clerical staff, nurses, palliative care , doctors and all who looked after my 98 year old mum in her last days. The staff went above and beyond our expectations. I also have to say a big thank you for the way that we were looked after on the ward, we slept on the ward for the whole time my mother was there, the comfort and caring of the staff made such a difference to our family during this difficult time, words cannot thank them enough. I know how difficult it must be to work on the wards during this difficult period in time, they were a credit to our wonderful NHS. I could go on for ages in this review, but i just want to say THANK YOU, from the bottom of our hearts, you were all a credit to your profession. Could you please pass this on to the whole of the staff.

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Response from Royal Stoke University Hospital 3 years ago
Royal Stoke University Hospital
Submitted on 25/10/2021 at 08:57
Published on nhs.uk at 12:59


Thank you for taking the time to provide us with your feedback at this extremely difficult time. Please accept my sincere condolences for the loss of your mother. It is lovely to hear that your mother and her family were cared for so well on Ward 231. I have shared your kind words with the team who I know will be delighted to receive them.

Kind Regards

Angela Grocott

Head of Patient Experience

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