"Poor use of language, not remembering things correctly"

I experienced a medical incident many years ago, which left me with acute anxiety, appalling short term effects and basically made my life hell. Nearly ten years later my anxiety kicks in whenever I deal with the NHS.

 

I had my appendix removed last year, it went fine apart from scar tissue tearing a few months later, which rather wrecked a job interview.

I got a letter telling me it was all fine and I felt better, however the next day I got another letter telling me I'd been referred to Urology as I had a kidney stone, anxiety kicks in as I knew nothing about this. I have had a stone before lets just say it didn't quite go to plan.

I attended one interview with a Urologist, a flow test, a call trying to make an appointment and a phone consultation. Each of these caused an anxiety response.

I've ensured I made each of them aware of my situation and they appear to listen but just carry on anyway.  The first letter from the interview, when they told me they wanted to remove the kidney (I did not agreed to this), they told me the remaining kidney appeared to be working. I challenged this as the poor use of language when I spoke to them and they responded quickly with 94%. Why didn't it say that in the letter instead of causing concern?

I received a letter after my phone consultation that states they wanted a face to face meeting but due to Covid concerns it was done by phone. This is completely wrong. I said I had no issues with Covid, I do have an issue driving for an hour or more having an anxiety attack just to talk to someone.

It also states: Anxiety related to some previous hospital related management at another hospital. As I clearly stated that wasn't the case and what actually happened, I feel they're not really listening to me. I have little if any confidence in the NHS as it is but these little things just make it worse.

In my experience I don't think the NHS deals with the problems they create, certainly not great at dealing with anxiety. Yes I could go to a GP but that would involve an anxiety attack.