"They could communicate with each other better"

My feedback is both good and bad, the actual experiences I have when I'm in hospital, the staff and the attention they give me, that bloody marvellous. But the administration and communication leaves a lot to be desired.

In the post, I received a received a letter with a doctors appointment at Barnstaple Hospital, at a certain time on a certain date. I then got another letter from Exeter hospital, inviting me to a different appointment at the exact same date and time! When I rang them up they were nice about it, asked which I'd prefer to attend. Well, Barnstaple is closer, so I said I'd go there and that all worked well.

When I attended the Seamoor Unit, they gave me a check on my hormones, and discovered I want hormone injections. 5 weeks worth, at 1 a week. They said I can either go to my GP practice , or go to Holsworthy hospital. Well, since I don't currently have a licence, I don't get out that much, so I chose Holsworthy, so I can do some shopping at the same time. The next day, they phoned and said I now shouldn't go to Holsworthy, and need to go to my GP and be there for 11:15. So I went to my GP practice base at short notice and arrived at the time they told me... and the GP didn't know about it! 

So there I was, disappointed and confused about my injections, sitting in the car. I was waiting to get my flu jab, when one of the staff comes out and waves this package round saying it was for me. Well I opened it and it was the bloody serum sent from the Seamoor Unit! It was supposed to be kept in the fridge! There was nothing on the packaging to suggest this and no one knew until I opened it. Well the nurse gave me one of the injections, and said the rest had to be thrown out, had been out of the fridge too long.

Again, whenever I've been in Barnstaple Hospital and when I attend Exeter Hospital too, staff have been absolutely marvellous. Surely they could communicate with each other better, or with my GP?