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Disgusting A&E experiences with a 3 year old

Story from nhs.uk

"Disgusting A&E experiences with a 3 year old "

About: Good Hope Hospital

My son who is 3 years old and disabled was admitted via ambulance at 00:30am as his temperate was 42 and his heart rate was high and oxygen levels low, I am now sat here at 4.50am and he still hasn’t been seen by a Dr, I keep asking and get told he’s busy, I was advised 2 hours ago my son was next to be seen yet still he hasn’t been I have now been advised it’s a 6 hour wait to see a Dr despite his symptoms and his age.

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Responses

Response from Good Hope Hospital 2 years ago
Good Hope Hospital

Submitted on 26/10/2021 at 14:58
Published on nhs.uk at 22:02

Thank you for taking the time to provide feedback about the Good Hope Hospital, A&E Department. We are really sorry to hear that your experience with our Emergency Department was not a positive one, in particular the issues with your disabled son and your long waits. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve your outstanding concerns. If you are happy to do this please make contact with the Patient Services Team on 0121 424 0808 or you can email your concerns to pals@uhb.nhs.uk.

Kind regards

Patient Relation Team

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