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The appreciation of the Department

Posted By Bob the old firemat

"The appreciation of the Department"

About: North Devon District Hospital / Endoscopy North Devon District Hospital / Urology

(as the patient),

I attended for a cystoscopy procedure today, October 2021 which I have had done for bladder cancer which thankfully due to the care of Urology is clear. The Staff at Endoscopy are very professional but also very friendly and make you feel at ease. The procedure was carried out by Ansu the Specialist Nurse who was brilliant. The care before the procedure and afterwards was superb and cannot be faulted. The whole Staff and Department are a credit to North Devon District Hospital and to the NHS. Thank you

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Responses

Response from Cara Jones, Endoscopy Unit Manager - NDDH, Endoscopy Unit (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 2 years ago
Cara Jones
Endoscopy Unit Manager - NDDH, Endoscopy Unit (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 22/10/2021 at 14:17
Published on Care Opinion at 14:55

Dear Bob the old firemat

Thank you so much for taking the time to provide feedback via Care Opinion.

How wonderful to read such fantastic comments and to hear that your experience with us in Endoscopy was a positive one.

As the manager I will share this feedback with our team.

Thank you once again

Kind regards

Cara

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Response from Ansu Manoj, Urology Clinical Nurse Specialist (Northern services), Cancer Services (Northern), Royal Devon University Healthcare NHS Foundation Trust 2 years ago
Ansu Manoj
Urology Clinical Nurse Specialist (Northern services), Cancer Services (Northern),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 24/10/2021 at 22:28
Published on Care Opinion on 25/10/2021 at 10:38

picture of Ansu Manoj

Dear Bob the old firemat,

Thank you so much for sending us such lovely feedback; I am sure this will reassure lots of other patients who are worried about getting a procedure done here. We really appreciate the time and effort you have taken to write this and are really glad to here that you had a good experience with us. It was good to see that you are doing well and I wish you all the best! Thank you for the chocolates too!

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Response from Paula Howells, Senior Medical Secretary (Northern Services), Urology Team (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 2 years ago
Paula Howells
Senior Medical Secretary (Northern Services), Urology Team (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

I have worked in the NHS for over 35 years as a senior Medical Secretary in various specialties. I currently work in the Urology Department providing PA services to the clinical team.

Submitted on 25/10/2021 at 09:20
Published on Care Opinion at 09:20

picture of Paula Howells

Dear Bob the old firemat

Many thanks for taking the time and trouble to leave such lovely feedback. I am very pleased that you found your care in the endoscopy department, both before and after your procedure, to be caring and compassionate. It is wonderful when patients take the time and trouble to leave such positive feedback and a great boost to staff morale in these difficult times. I wish you well for your continuing care under the urology department.

Kind regards

Paula

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