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"A very valuable service"

About: NHS Fife Victoria Hospital / Endoscopy Victoria Hospital / Rapid Cancer Diagnostic Service (RCDS)

(as a staff member posting for a patient/service user),

I was referred to the ECDC by my GP. I was very worried and anxious about this. However, the team were wonderful and put my mind ease at every step. I felt uplifted and how quickly I was assessed by the specialist nurse. I was referred on a Friday and I had good chat with the nurse, Katie, on the Monday morning. I then had my CT scan within a week and I received my results 2 days after my scan. It was very refreshing to be seen so quickly. I live alone and sometimes worries can get creep up on me quite quickly but the ECDC team were simply wonderful and kept me informed at all times. They answered any questions I had and nothing was a bother to them. 

I also spoke to the consultant, Mr Cruickshank, who was very nice and informative. I had to go for a Colonoscopy after I'd had the results of CT scan and this was also arranged very quickly. Every step was fully explained to me and i felt supported by the staff through out my whole experience.

I feel this is a very valuable service and I hope it is eventually available for patients nationwide. Well done everyone!

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Responses

Response from Murdina MacDonald, Lead Cancer Nurse, Cancer Services, NHS Fife 2 years ago
Murdina MacDonald
Lead Cancer Nurse, Cancer Services,
NHS Fife
Submitted on 28/10/2021 at 17:40
Published on Care Opinion at 17:40


Dear ECDC

Thank you for taking the time to reflect on your experience and share your feedback with us. We understand when you are referred into our service and there is a possibility you may be given a cancer diagnosis that it is a very frightening time.

We aim to provide a person centred approach to each of our individual patients and part of this is being assessed by our doctors and nurses as soon as possible after the referral and to support you through open communications and developing a trusting relationship. I am so pleased you were treated with kindness and compassion from all the team.

The team will be delighted with your complimentary feedback.

Best Wishes

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