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waste of time and NHS money

Story from nhs.uk

"waste of time and NHS money"

About: Montpelier Health Centre

I wanted to book a blood test (this recommended to do every year) and the ultrasound screening (this I've done a long time ago and wanted renew). I've done online what they wanted me to do and after a day they sent me sms that my phone appointment with GP after 2 WEEKS. Ok then, I expected lot of questions from the doctor then, but on this day the only question she asked - "you want to book the blood test?" that it, nothing about the symptoms or what's going on, because online I told what's what... She couldn't book the blood test - so I have to call and book. She didn't mention ultrasound at all and, as I said, didn't ask about what's what. So if the doctor gets money just to confirm that people need a blood test after waiting for 2 weeks - what is the point to pay the money for this kind of job? Why after reading what I wrote online they couldn't book the blood test straight away?! The appointment was pointless.

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Responses

Response from Montpelier Health Centre 2 years ago
Montpelier Health Centre

Submitted on 28/10/2021 at 08:29
Published on nhs.uk at 16:39

We are sorry that you have had a bad patient experience. It is always helpful to be able to discuss such issues directly with our patients so that we can review our systems and make improvements. It also helps us to provide our patients with an explanation and a personal apology.

Please contact me via montpelierhealthcentre@nhs.net and I will be in touch. directly in order to discuss the issues you have raised.

Caroline Hawkins

Patient Services Manager

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