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"Persistent loss of hearing aids/teeth in hospital"

About: Forth Valley Royal Hospital / Elderly medicine

(as a service user),

I am livid! My elderly father is back in Forth Valley Hospital for the 4th time this year. On every occasion, they've lost his teeth, or hearing aids or both. The score for this year is 1 bottom set of teeth missing, 1 top set of teeth missing (recovered after 2 weeks) and 4, possibly 6 hearing aids in total gone AWOL. Every time he goes in, they disappear without trace and the staff are totally unconcerned about it. It's of no more consequence to them than the loss of a biscuit - probably less so.

They make no attempt to track them down until you kick up a considerable fuss and even then rarely succeed. There seems to be no concept in the minds of the nursing staff that an elderly man with dementia needs to be able to hear and to eat!!!! I actually had a nurse tell me this evening that my father wasn't eating well. She seemed rather surprised when I pointed out that this was because half his teeth were missing. Do I have to spell it out for them??? 

The irony is that the hearing aids are national health ones, so their carelessness is costing their own employer a fortune - no wonder they can't afford more staff! What do I have to do to get them into the mindset that this is personal property and vital to the patient's welfare? The stress on relatives (in this case me) is HUGE without having to compensate for their lack of interest. 

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Responses

Response from Louise Boyle, Interim Chief Nurse, NHS Forth Valley 2 years ago
Louise Boyle
Interim Chief Nurse,
NHS Forth Valley
Submitted on 05/11/2021 at 17:29
Published on Care Opinion on 06/11/2021 at 15:31


Dear Hopalong leith

Thank you for taking the time to get in touch to leave feedback, I really am sorry to hear the experience was not a more positive one for both you and your father.

I was wondering if I could ask you to get in touch as we would like to look further into the issues you mentioned in your story, in order to do this we need a little more information from you. Can call Louise McKay Head of Nursing on 01324 567426 or email louise.mckay1@nhs.scot

I hope your father is feeling better and look forward to hearing from you.

Kind regards

Louise

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Hopalong Leith (a service user)

Dear Louise

Thank you for your response and I shall certainly be in touch this week. It's too late to rectify any shortcomings now; my father passed away in hospital last week. However, hopefully lessons can be learned.

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