This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Appointment at minor injuries

Posted By Amcb

"Appointment at minor injuries"

About: Glasgow Royal Infirmary / Minor Injuries Unit

(as a service user),

Turn up at time of appointment given by nurse practitioner via nhs24 on Sunday via CALL MIA and nobody knows anything you just have to sit and wait!!! Seriously I could have came in first thing!!! Not happy with this suppose new service 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Paul Hayes, Patient Experience & Public Involvement Manager, Patient Experience Team, NHSGGC 2 years ago
Paul Hayes
Patient Experience & Public Involvement Manager, Patient Experience Team,
NHSGGC

Submitted on 30/11/2021 at 15:34
Published on Care Opinion at 16:22

picture of Paul Hayes

Hi Amcb,

I am sorry to hear about your recent experience at the GRI Minor Injuries units and have shared your experience with the staff who manage and run the centre that helps ensure patients get the right care in the right place. They are always keen to hear from patients who have been through this new care pathway.

They are actively working to improve communication between different teams and the information patients receive during and after their phone call. This will hopefully help make sure people are seen at times that minimise waits in hospital, although unexpected difficulties in patient care can impact on waiting times.

Kind Regards

Paul

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k