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"Absolutely brilliant on children's ward"

About: Craigavon Area Hospital / Emergency Department Daisy Hill Hospital / Daisy Paediatric Ward Northern Ireland Ambulance Service

(as a parent/guardian),

My son was admitted to hospital with difficulty breathing. We initially came through via A&E in Craigavon. This was not a very good experience as we had to sit outside for 40 minutes in an Ambulance - it was scandalously busy. The staff however were great. 

We were sent home and then came back again this time through Daisy Hill. We went straight through A&E and up onto the Daisy Children's Ward. It is absolutely brilliant up here. All the staff have been excellent. There is nothing here which could have been improved - everything is great except for the fact that staff have been rushed off their feet.

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Responses

Response from Amanda Sweetlove, NIAS, Northern Ireland Ambulance Service 3 months ago
Amanda Sweetlove
NIAS,
Northern Ireland Ambulance Service

Service User feedback

Submitted on 19/10/2021 at 11:28
Published on Care Opinion at 11:28


picture of Amanda Sweetlove

Dear blueeh95

What a frightening experience that must have been for you and your son and I would like to thank you for taking the time to offer us your compliments,

We very much value your feedback and it is morale boosting to hear of a job well done.

I hope your son has greatly improved and is feeling much better.

Kind regards

Amanda

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Response from Bernie McGibbon, Head of Service, Acute Paediatrics, Southern Health and Social Care Trust 3 months ago
Bernie McGibbon
Head of Service, Acute Paediatrics,
Southern Health and Social Care Trust
Submitted on 19/10/2021 at 19:40
Published on Care Opinion at 19:40


Thank you blueeh95 for sharing yours and your sons experience. It was a pity that you were delayed in the ambulance due to the increased activity in the ED department; this is not something that we like to see occurring although unavoidable on occasion unfortunately.

I am glad that your son got sorted out and that the staff looked after you so well. It is lovely to know that we made a difference even when the ward is so busy.

I will certainly pass your lovely comments on to the staff.

I wish you and your son well.

Regards

Bernie

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