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"Disgusted...."

About: Heartlands Hospital

My husband was given an appointment for an operation for an aortic renal aneurysm to be there at 7.30am he arrived at 7.15am with instructions to report to the admissions lounge in ward 5 which after a long walk he arrived there spoke to the sister who looked at him quite surprised as though he shouldnt have been when she saw his letter he was told to go to ward 4 where he was expected he was told to wait outside to be called he was left sitting there till10.45 after numerous visits from the doctors who were waiting to do his operation but no bed could be found for him bed was found at 11am and was taken into the ward where he was told to sit by the bed after about 15mins doctor came to see him to tell him the operation was cancelled because it was past the cut off time but they would take his bloods and sent him to the old pharmacy to get this done no-one asked if he was ok to get there he is 78yrs old has COPD and a heart condition after a very long walk to get there he told me he felt like he was going to collapse but he struggled to get there he then had to struggle to get up to the main road to get a taxi and stood in the freezing cold.They offered him another appointment for the following week but they could not guarantee it wouldnt happen again and he would be sent home considering we live on the other side of Birmingham this is disgusting...

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Responses

Response from Naomi Hill, Patient Experience Manager, University Hospitals Birmingham NHS Foundation Trust last month
Naomi Hill
Patient Experience Manager,
University Hospitals Birmingham NHS Foundation Trust
Submitted on 20/10/2021 at 15:11
Published on Care Opinion at 15:11


Dear Anonymous

I am very sorry to learn of you and your husband's experiences whilst your under the care of our Trust and the impression that it has left. I have forwarded your comments to the Department to raise your concerns.

If you would be willing to provide further details, together with your name, address and date of birth, as a Trust, we would welcome the opportunity to review your husband's care.

You can do this by contacting a member of the Patient Relations Team on 0121 424 0808 or you can email your concerns to pals@uhb.nhs.uk who can then take the necessary action. If you do contact our team, can I please ask you to advise the member of staff that you are responding to your Care Opinion/ NHS Choices Posting.

Kind regards

The Patient Experience Team

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