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"Nhs 24"

About: NHS 24 / NHS 24 (111 service) NHS 24 / NHS Inform - COVID Helpline

(as a service user),

Absolutely fantastic service from NHS 24 covid line during the day! My call handler listened to me, understood my predicament (The gp practice refused to put me on triage list to speak with gp despite a temp of 40 for 4 days and being immunosuppressed) and decided to take my details to triage me. 

Although I had the same symptoms as covid but a negative pcr - she realised quickly that I needed to be triaged and seen by a clinician. All details taken very thoroughly and passed on to clinician at NHS 24, who then referred me back to the gp. I can’t thank them enough - she realised how unwell I was but knew I didn’t need A&E.

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Response from Shona Lawrence, Patient Experience Manager, NHS 24 3 months ago
Shona Lawrence
Patient Experience Manager,
NHS 24
Submitted on 18/10/2021 at 12:05
Published on Care Opinion at 12:05

picture of Shona Lawrence

Hi Islay2019

Thank you so much for your lovely feedback via Care Opinion. I hope you are doing so much better.

It's great to see such heartfelt complimentary comments on the care you received. Being 'listened to' is so vitally important, especially when feeling unwell.

It would be good to share your feedback with the staff involved in your care, therefore, if you feel well enough, it would be great if you would be kind enough to contact me directly on 07814 299944 or at

Don't worry if you don't feel up to calling, you can contact me at a later date if you prefer.

Take care meantime.


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