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"Had an accident on my motorbike"

About: Northern Ireland Ambulance Service / Emergency ambulance response Royal Victoria Hospital / Accident & Emergency Royal Victoria Hospital / Trauma & Orthopaedics

(as the patient),

Riding to mot center when a van pulled out of side road without looking my way. I hit the brakes and hit the back of his van. The driver thought he had hit a pole turning into the opposite. I felt very scared ,thought 'That's me, nite nite.' Remember lying on road awake and hearing voices, then paramedics were helping. After that in royal hospital where I rushed into  a&e where I was treated with unbelievable attention from the nursing staff. Each and everyone of them were outstanding in working on my injuries to keeping me calm and relaxed. The staff were amazing. After a&e I was moved up to the truma ward level 8 where the nursing, in my belief, went that extra ten miles to make sure I was comfortable, not in pain and had everything I needed for my recovery. They were absolutely 💯 amazing, always smiling, always caring, always making sure I was OK. I cannot thank all the staff in trauma ward for what they have done for me.

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Responses

Response from Nathan Tate, Lead Nurse Major Trauma Service, Belfast Health and Social Care Trust last month
Nathan Tate
Lead Nurse Major Trauma Service,
Belfast Health and Social Care Trust
Submitted on 18/10/2021 at 09:36
Published on Care Opinion at 10:54


picture of Nathan Tate

Hi Hallj,

Thank you for sharing your story and experience of the Major Trauma Ward. Its fantastic to hear that you received everything you needed for your recovery, and that staff supported you, ensuring your comfort was maintained.

I will share this feedback with all the team, thank you so much for taking the time to provide it. I wish you well in your recovery.

Nathan

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Response from Amanda Sweetlove, NIAS, Northern Ireland Ambulance Service last month
Amanda Sweetlove
NIAS,
Northern Ireland Ambulance Service

Service User feedback

Submitted on 18/10/2021 at 11:48
Published on Care Opinion at 11:48


picture of Amanda Sweetlove

Dear Hallj

Thank you for including our service in your very kind compliments. That must have been an extremely frightening experience for you.

Our staff excel during the most difficult and traumatic circumtances and it is always morale boosting to be given positive feedback about your performance.

I hope you are feeling a great deal better and enjoy a full and speedy recovery.

Kind regards

Amanda

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Response from Trauma & Orthopaedics Services Manager RVH, Belfast HSC Trust last month
Submitted on 18/10/2021 at 12:25
Published on Care Opinion at 13:57


Hallj

Thank you for taking the time and effort to share your experience which will be shared with the team. It is always good to hear the support and care you received as an inpatient and to hear how well you are with your recovery.

Thank you again

Paula

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Response from Linsey Sheerin, Service Manager for Emergency Department and Emergency Care Village, Emergency care, Belfast Health and Social Care Trust last month
Linsey Sheerin
Service Manager for Emergency Department and Emergency Care Village, Emergency care,
Belfast Health and Social Care Trust
Submitted on 18/10/2021 at 16:42
Published on Care Opinion at 16:42


Dear Hallj

My name is Linsey Sheerin, I am the Service Manager for Urgent and Emergency Care at the Royal Victoria Hospital. Thank you for taking the time to share your experience on Care Opinion, the team will be delighted to hear your feedback. I hope you are currently well and making good progress in your recovery.

Best Wishes

Linsey

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