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Telephone Consultant Appointment

Posted By Mullachbui

"Telephone Consultant Appointment"

About: General Surgery / Ward 2 North General Surgery and Upper Gastroenterology

(as the patient),

After waiting several weeks fir an urgent consultant my appointment was cancelled at the last minute then arranged fir 3 weeks later. I was given a telephone appointment  for 10.50am, but to allow one hour either side, come 4.00pm in the afternoon  still no call so I phoned BCH BOOKING OFFICE and was given the consultants  secretaries telephone number. 4.10pm I rang the number the answering machine said they were not at their desk and to leave a message which I did giving my hospital number, name and mobile number stating I did not receive my prebooked telephone appointment 

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Responses

Response from Máire Alexander, Patient and Client Experience Manager, Patient and Client Experience Team, Belfast Health and Social Care Trust 3 years ago
Máire Alexander
Patient and Client Experience Manager, Patient and Client Experience Team,
Belfast Health and Social Care Trust

Submitted on 22/10/2021 at 12:50
Published on Care Opinion at 12:50

picture of Máire Alexander

Dear Mullachbui,

My name is Máire and I'm the Patient and Client Experience Facilitator in the Belfast Trust.

Firstly, I'd like to say how sorry I am that you didn't receive your urgent telephone consultation, and that you were left without information when it didn't happen. I can imagine that is very stressful and to not be able to speak to anyone likely didn't help.

I would like to make sure that the correct area hears this experience, and I would ask you to email me on maire.alexander@belfasttrust.hscni.net to ensure that I can send this feedback to the right managers.

Thank you for taking the time to share your story, we strive to improve and hearing your experience can help us to learn what it is like to use our services.

Best wishes,

Máire

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