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"Telephone Consultation"

About: Belfast City Hospital / Gynaecology

(as a service user),

I was shocked to receive a phone-call from The Belfast Trust the day after an urgent Gynae referral was made, by a very good & thorough locum GP. 

I was invited to pick a time for the phone call which was only a couple of days away. 

The Doctor who rang me was very reassuring & supportive e.g. I could ask questions and wasn’t made to feel to stupid. I was further reassured when I was told there would be a follow up/review consultation by phone at a later date. 

It was only a 12 minute phone-call, but it has made a massive difference to a problem which had lasted for months. The symptoms I experienced were dramatic, upsetting  & created considerable difficulty for my daily life. 

The phone call restored my confidence & lifted a lot of anxiety. I’m extremely grateful, 

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