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"Lithotripsy"

About: Derriford Hospital

I have been a great supporter of the NHS all my 67 years of life.

However my experience in the Derriford lithotripsy dept was not good. I was given a document and asked to give my review after the first lithotripsy session before leaving the hospital. I gave them the thumbs up at the machine was new and was told they had probably cracked on stone.

On my second and third visit I did not feel welcomed. I felt they did not want me there. And I do not know why.

A surly gentleman, who looked like he had been brought in on purpose, was unfriendly and was very sharp in his manner. He undertook an X-ray using the new machine concluding I had no kidney stones of sufficient size to undertake the treatment. I was sent home.

A few days / weeks after coming home a stones of 10.5mm came out followed by other smaller ones of 6mm and 5mm.

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Responses

Response from Derriford Hospital 2 years ago
Derriford Hospital
Submitted on 13/04/2022 at 08:14
Published on nhs.uk at 13:23


I am so sorry to hear about your experience and also sorry for the delay in responding to your comment.

If you would like to get in touch with our Patient Advice & Liaison team so that we can investigate your concerns, please call them on 01752 439884 or email them at plh-tr.pals@nhs.net. As these comments are anonymous, it is not possible to look into any concerns in any depth until you make direct contact.

Many thanks

Alison Stanton

Complaints and PALS Manager

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