"Went the extra mile"

We bought our son into A and E last night, having phoned 111. We were seen quickly and then sent to a paediatric area of A and E. My son was in a bed within an hour, in a much calmer area of the hospital. We had a bit of a wait, as they were so busy, but they kept us up to date with what was going on and made sure we were comfortable. We were all set to leave, when my son took a turn for the worse. We were taken straight up to the paediatric ward and looked after until morning.

I suffer from epilepsy and I was worried about not getting enough sleep (as this would bring on a seizure of my own, which wouldn’t have helped anyone.) All the staff looked after us both extremely well and gave my son exceptional care and support, as he was a bit anxious.

Thank you so much. He is on the mend and his experience means he won’t be scared of medical treatment in the future.